Frequently Asked Questions
Navigating information can be tricky, so we've built an extensive FAQ collection for a smoother interaction. Whether you're a first-time visitor or a returning customer, our FAQ page quickly addresses common queries. Explore the sections below for solutions, and if you can't find what you need, our support team is just a message away.
Wondering about the whereabouts of your order? It's a common question, and to make things easy for you, we've compiled a handy shipping guide. For real-time updates on your order's location, you can easily track it here.
Your tracking number will become available 4-6 days post-order placement. If, after 7 days, you haven't received your tracking details, don't hesitate to get in touch with our support team.
Need to make changes to your order? Reach out to us within 24 hours of placing your order to ensure we can assist you promptly.
- Contact us within 24 hours.
- Orders cannot be canceled once they've been shipped.
- Check our comprehensive refund policy here.
Although we take extra care in packaging, rare instances of damage can occur during transit. If you receive a damaged product, please notify us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Please be aware that customers are responsible for any customs and tax charges associated with their order.
If your question hasn't been addressed, feel free to reach out to us. We strive to respond within 1-2 business days. Your satisfaction is our priority!